Culture of Quality
Instructor: Dan Zuccarello
Are you ready to transform your lab into a beacon of quality excellence? Welcome to the Culture of Quality course, where you'll master the principles needed to build, sustain, and influence a high-performing quality culture in your laboratory. Led by industry expert Dan Zuccarello, this comprehensive course equips lab managers with the essential knowledge and tools to shape a robust culture of quality, ensuring that both processes and people thrive.
What is this course about?
In this in-depth course, you will explore the foundations of a quality culture and learn how to integrate quality principles into the fabric of your laboratory. From understanding key definitions and principles to managing the delicate balance between formal and informal quality practices, this course provides the blueprint for lab managers looking to elevate their lab's performance and create lasting value. Discover actionable strategies for establishing expectations, managing staff perceptions, and using both quantitative and qualitative measures to evaluate quality impact.
What are the benefits of this course?
Define a Culture of Quality: Learn how to clearly define a culture of quality and differentiate it from standard quality assurance practices.
Understand the Role of Leadership: Explore the critical role lab managers play in cultivating and maintaining quality culture.
Create Effective Quality Messaging: Develop strategies to align your team with shared quality values using targeted messaging and storytelling.
Balance Formal and Informal Quality Measures: Gain insights into balancing regulatory requirements with informal quality approaches that still deliver excellence.
Implement Sustainable Quality Practices: Establish long-lasting practices that go beyond compliance to foster continuous improvement.
What are the learning outcomes of this course?
By the end of this course, engaged learners should be able to:
Explain the concept of a culture of quality
Recognize that quality is not solely defined as compliance
Identify ways to control processes, procedures, materials, and staff actions to produce consistent results
Describe how quality is based on an ever-expanding series of trends and regulations
List specific actions that lab leaders can take to establish and sustain a culture of quality
Enroll today and take the first step towards building a resilient and impactful culture of quality that will set your team and your lab up for long-term success.